Privacy Policy

Cyclodex, a division of CTD Holdings, Inc. ("Cyclodex," "we," "our," or "us"), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit cyclodex.com or communicate with us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

• Contact information: Name, email address, phone number, and company name provided when you submit a contact form or request a quote.
• Order and shipping information: Shipping address and order details when you place an order through our website.
• Usage data: IP address, browser type, pages visited, and time spent on our website, collected automatically via cookies and analytics tools.
• Communications: Records of correspondence you send us.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill orders, including shipping coordination
• Respond to inquiries and provide customer support
• Send transactional communications (order confirmations, shipping updates)
• Improve website performance and user experience
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Cookies and Analytics

Our website uses cookies to improve functionality and analyze site traffic. We may use third-party analytics services (such as Google Analytics) that collect usage data in aggregate form. You may disable cookies in your browser settings; however, some site features may not function properly without them.

4. Data Sharing and Disclosure

We may share your information with:

• Service providers: Third parties that assist us in operating our website, processing payments, or fulfilling orders (e.g., shipping carriers, email service providers). These parties are contractually required to keep your information confidential.
• Legal authorities: When required by law, court order, or government regulation.
• Business transfers: In connection with any merger, acquisition, or sale of assets, your information may be transferred as a business asset.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. When information is no longer needed, we securely delete or anonymize it.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information
• Opt out of marketing communications
• Request that we restrict processing of your data
• Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at cyclodexpert@cyclodex.com.

7. Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any site you visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact: