How your order gets from Gainesville to your bench

People sometimes ask what actually happens between placing an order and opening the box. Here is the short walk-through, from our side in Gainesville, Florida to your bench.

It starts with the catalog

Everything begins with the catalog. CTD keeps the world’s largest cyclodextrin catalog, from the three native rings to a long list of modified versions. Each product has a page with the details you need to decide, and a real person you can reach if something is unclear.

Packing for the trip

Cyclodextrins are fine powders, so packing is about keeping the material clean and secure. Small research quantities ship in parafilm sealed jars. Larger orders go into clear bags that are goose-necked and zip-tied, then boxed. It is simple on purpose. What leaves us should arrive in the same condition.

Every order includes a Certificate of Analysis for the lot, so you know exactly what you received before you open it.

Out the door

Orders ship from Gainesville. Once a parcel is on its way you get the tracking details, and if a question comes up along the way, the same team that packed it is the one that answers.

If something is not right

We would rather hear from you than have you guess. If a delivery looks off, or you are not sure a product is the right fit, reach out. For a small supplier, that back and forth is not a distraction from the work. It is the work.

Questions about an order, a product, or which cyclodextrin fits your project? Our team is easy to reach, and we usually reply within two business days.